Sob99 Privacy Policy – Personal Data Protection for Malaysia Members

Sob99 values the privacy of every individual who interacts with our platform. This sob99 Privacy Policy is designed to provide full transparency to members in Malaysia regarding how we handle your personal data — from the moment you register through to every betting activity you carry out on the sob99 platform.

This document is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and forms part of the overall agreement between sob99 and our members. By using the sob99 platform, you consent to the collection and use of your personal information as described in this sob99 Privacy Policy.

Sob99 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated to members via their registered email or through an in-platform notification on sob99 before the changes take effect.

Sob99 collects various types of personal data depending on how you interact with our platform. Below is a full breakdown of the data categories we collect:

Sob99 uses the personal data collected for legitimate, specific, and transparent purposes. Below is a full list of how sob99 uses your data:

• Account Management: To create, verify, and maintain your sob99 account, including the mandatory KYC (Know Your Customer) process.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, and CIMB Clicks, as well as processing withdrawals to your bank account or e-wallet.
• Platform Security: Detecting and preventing fraud, money laundering, and any suspicious activity on sob99.
• Service Improvement: Analysing usage patterns to improve your experience on sob99, including offering more relevant games and promotions.
• Service Communications: Sending important notifications related to your account, transactions, sob99 promotions, and policy updates.
• Legal Compliance: Fulfilling reporting and compliance obligations to the relevant Malaysian authorities when required by law.

Sob99 will not use your personal data for any purpose beyond those stated above without first obtaining your written consent.

Sob99 understands that your trust is our most valuable asset. We do not sell members' personal data to any party. However, there are limited situations where sob99 may need to share data with carefully selected third parties:

• Payment Providers: Minimal transaction data is shared with payment providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, and local Malaysian banks solely for the purpose of processing your deposits and withdrawals.
• Game Software Providers: Limited technical information required for the operation of live casino games, slots, and Sports Betting on sob99.
• Malaysian Authorities: sob99 will disclose data to the relevant authorities, such as Bank Negara Malaysia or the Royal Malaysia Police, when required by law or court order.
• Technology Service Providers: Companies that assist sob99 with technical infrastructure, cybersecurity, and customer support — all bound by strict confidentiality agreements.

Sob99 implements multiple layers of technical and organisational security to protect Malaysian members' personal data from unauthorised access, loss, misuse, or disclosure:

• 256-bit SSL encryption for all data transmitted between your browser and sob99's servers.
• Passwords are stored using one-way hashing that cannot be decrypted — sob99 itself has no knowledge of your account password.
• Two-factor authentication (2FA) is available on all sob99 accounts as an added layer of security.
• Round-the-clock security monitoring by the sob99 cybersecurity team to detect any abnormal activity.
• Regular security audits conducted by independent third parties to verify the effectiveness of sob99's data protection systems.
• Internal access to sob99 member data is strictly limited to staff who require it to carry out their official duties only.

Sob99 uses cookies and similar tracking technologies to enhance the user experience, analyse website traffic, and ensure the platform functions smoothly. The following are the types of cookies used by sob99:

• Essential Cookies: Required for core sob99 platform functions such as maintaining login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how members use sob99 — including most visited pages and time spent — to help us improve the platform.
• Functional Cookies: Saving your preferences such as language, currency (RM), and display settings so you don't have to reconfigure them each time you log in to sob99.
• Marketing Cookies: Used to display sob99 promotions relevant to your interests. You may opt out of these cookies without affecting the platform's core functionality.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect your experience on the sob99 platform.

As a registered sob99 member in Malaysia, you have the following rights under Malaysia's Personal Data Protection Act (PDPA) 2010:

• Right to Access: You have the right to request a copy of all personal data sob99 holds about you. This request will be processed within 21 working days.
• Right to Rectification: If the personal data sob99 holds about you is inaccurate or out of date, you have the right to request an immediate correction.
• Right to Erasure: You may request sob99 to delete your personal data under certain circumstances, subject to applicable legal record-keeping obligations.
• Right to Object to Processing: You have the right to object to the use of your personal data for direct marketing purposes by sob99 at any time.
• Right to Withdraw Consent: You may withdraw consent previously given to sob99 to process your data, though this may affect your ability to use certain sob99 services.

To exercise any of the rights above, please contact the sob99 privacy team by email at privacy@sob99.my or via live chat on the platform. sob99 is committed to responding to all privacy-related requests within the timeframe stipulated by Malaysian law.

Sob99 retains member personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable Malaysian law. The following are general guidelines for data retention periods at sob99:

• Active Account Data: Retained for as long as your sob99 account remains active and updated periodically as needed.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with the requirements of the Malaysia Companies Act and anti-money laundering regulations.
• Communication Logs: Live chat records and support emails are retained for 2 years for service quality and dispute resolution purposes.
• Upon Account Closure: Basic personal data is retained for 5 years after your sob99 account is closed for legal compliance purposes, after which it is securely deleted.

Sob99 is a betting platform strictly intended for individuals aged 18 and above. sob99 does not knowingly collect, store, or process any personal data from individuals under the age of 18.

Should sob99 discover that personal data belonging to an individual under the age of 18 has been collected without parental or guardian knowledge, we will take the following steps immediately:

• Permanently removes all personal data belonging to the individual from the sob99 system without delay.
• Closing the associated sob99 account and returning any valid balance to the original payment method.
• Reviewing sob99's age verification procedures where necessary to prevent recurrence.

Sob99 welcomes feedback and enquiries from members regarding our Privacy Policy. If you have any questions, concerns, or complaints about how sob99 handles your personal data, please reach out to us through the following channels:

• Privacy Email: privacy@sob99.my
• Support Email: support@sob99.my
• Live Chat: Available 24/7 directly within the sob99 platform
• Response Time: Within 3 working days for privacy enquiries; within 21 working days for formal data rights requests

By continuing to use the sob99 platform after the effective date of this Privacy Policy update, you confirm that you have read and agreed to all the terms set out herein. Thank you for trusting sob99 as your preferred betting platform in Malaysia.